App Privacy Policy
Last updated: 3 July 2026
This policy explains how Core Advantage ("we", "us") collects, uses and protects your information when you use our mobile applications (the "Apps") and connected member services. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
- Account details. When you create an account we collect your email address, name and authentication credentials. Authentication is handled by Google Firebase.
- Training data. Performance data you record in the Apps — such as jump heights, lift velocities, session logs and progress history — is stored against your account so you can track progress across devices.
- Camera and video. Some features use your device camera to measure movement. Video is processed to produce your results; recordings are not shared with third parties and are only uploaded if you choose a feature that saves or syncs them.
- Purchase information. Purchases are processed by Apple's App Store, Google Play, or Stripe. We receive confirmation of your purchase and subscription status, never your card details.
- Usage and diagnostics. We collect app analytics and crash diagnostics to keep the Apps reliable and improve features.
How we use your information
- To provide the Apps' features, sync your data and maintain your account.
- To process purchases and manage access to paid programs and subscriptions.
- To send service emails about your account, purchases or programs. Marketing emails are optional and every one includes an unsubscribe link.
- To understand how the Apps are used so we can fix problems and improve them.
What we don't do
- We do not sell your personal information.
- We do not share your training data with third parties for their marketing.
- We do not collect more than we need to run the features you use.
Third-party services
The Apps rely on a small set of processors to operate: Google Firebase (authentication and data storage), Stripe (payments), Apple and Google (app distribution and in-app purchases), Resend (transactional email) and analytics providers (usage and crash reporting). Each processes your data only to provide their service to us.
Data retention and deletion
We keep your account data while your account is active. You can request deletion of your account and associated data at any time by emailing us — we will action it within 30 days, except where we are legally required to retain records (for example, purchase records for tax purposes).
Security
Data is encrypted in transit, access to production systems is restricted, and payment details are handled exclusively by our payment processors. No system is perfectly secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.
Children
Our programs are used by young athletes. Users under 16 should use the Apps with the involvement and consent of a parent or guardian. We do not knowingly collect personal information from children without that consent.
Changes to this policy
If we make material changes we will update this page and the "last updated" date above. Continued use of the Apps after a change means you accept the updated policy.
Contact us
Questions, access requests or complaints: web@coreadvantage.com.au. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner (oaic.gov.au).